Every business owner eventually asks themselves, “Where did I save that document...”, and that’s precisely when the creation of an internal Knowledge Base becomes essential.
What is an Internal Knowledge Base, and Why is it Needed?
An internal knowledge base is a repository where all the necessary information required for your work is stored. It’s accessible to your company members at any time.
The most common issue business owners face is receiving calls from employees with various questions: "Where can I find a certain document?", "How should I proceed in this situation?", "I didn’t know we do it this way", etc.
These situations arise solely because the employee doesn’t know where to find the answer to their question. This is where an internal knowledge base comes in handy, storing answers to all possible questions you might encounter in your company.
The Best Knowledge Base Software for 2024
Here you’ll find the best knowledge base software offering a wide range of features for businesses of all sizes.